Lead Systems Officer Nationalization
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Nationalization Systems Lead to join our team at Qatar Airways. As a key member of our Commercial unit, you will be responsible for leading the implementation of our CRM tool, ensuring seamless integration with various stakeholders and delivering best-in-class solutions for our sales teams across the network.
Key Responsibilities:
- Project Management: Take charge of project management and implementation of CRM-related developments, ensuring timely delivery of high-quality solutions.
- Functional Expertise: Provide expert guidance on all requirements during program lifecycles, from Discovery to Go-Live and post-Go-Live support.
- Stakeholder Management: Closely liaise with IT, Global Sales, Outstation Sales teams, Revenue Management, and other system stakeholders to understand processes and policies, and identify areas for enhancements.
- User Support: Provide training and assistance to Network users on all modules within the system, ensuring seamless adoption and utilization.
- Communication and Engagement: Develop and implement marketing initiatives to enhance user engagement and communication within the system.
- Business Support: Manage the business support of the system, ensuring defect-free features move to Production and providing end-user support after Go-Live.
- Performance Review: Continuously review system performance, develop new features and functionalities, and benchmark against industry standards.
- CRM and Salesforce Expertise: Analyze the latest CRM and Salesforce features and products, providing recommendations for implementation use cases in our organization.
Requirements:
- Proven experience in CRM implementation and project management.
- Strong understanding of CRM and Salesforce features and products.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
What We Offer:
As a Nationalization Systems Lead at Qatar Airways, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization.
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