Customer Success Expert
3 days ago
About Us:
Viasat is a leading technology company dedicated to shaping global communication and delivering connections that change the world.
Our company culture emphasizes innovation, collaboration, and excellence.
This role offers a unique opportunity to join a dynamic team and contribute to our mission.
Responsibilities:
You will:
- Be the primary point of contact for customers, addressing their technical queries and concerns.
- Educate customers on product features and functionality, improving their knowledge and skills.
- Collaborate with internal teams to drive business growth and improve processes.
Requirements:
To succeed in this role, you will require:
- 8+ years' experience in a technical account management role.
- Bachelor's degree in Electrical Engineering, Computer Science, or Computer Engineering.
- Demonstrated experience managing customer expectations and delivery scope.
- Excellent interpersonal skills that build positive relationships with other team members.
- Solid understanding of TCP/IP and Broadband networking concepts.
- Proficiency with Salesforce or equivalent ticketing system and reporting tools.
- Ability to present complex technical material to various audiences.
- Demonstrated ability to lead multi-functional teams.
- Must be located in the ME region.
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