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Concierge - Hospitality Expert

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Crew Life at Sea Full time
Job Summary:

Crew Life at Sea is seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be the face of our hotel, providing exceptional guest service and ensuring that every guest has a memorable stay.

Key Responsibilities:
  • Guest Services: Anticipate and respond to guest needs, providing personalized service and ensuring that every guest feels welcome and valued.
  • Knowledge and Maintenance: Maintain complete knowledge of hotel features, services, and amenities, as well as local events and attractions.
  • Communication: Communicate effectively with guests, colleagues, and vendors to ensure seamless service delivery.
  • Problem-Solving: Resolve guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure that guest requests are met and exceeded.
  • Administrative Tasks: Complete requisitions for supplies and materials, maintain accurate records, and perform other administrative tasks as required.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a concierge or guest services role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and knowledge of local events and attractions.
Working Conditions:

The Concierge will work in a fast-paced hotel environment, interacting with guests and colleagues on a daily basis. The ideal candidate will be able to work independently and as part of a team, with a strong focus on providing exceptional guest service.