Senior Concierge Lead

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
{"Key Responsibilities": "

As a Senior Concierge, you will be responsible for leading the Concierge team in delivering exceptional guest experiences. Your key responsibilities will include:

  • Creating personal connections with guests through emotional luxury
  • Dealing with external stakeholders for collaborations and contracts
  • Arranging and coordinating travel, ticket, tour, and attraction bookings
  • Promoting in-house facilities and inter-hotel sales
  • Maintaining communication channels with all departments of the hotel
  • Curate concierge experiential journey and ensure adherence of service sequence
  • Enforcing PMS system etiquette and accuracy of administrative duties
  • Ready to cover all roles and functions of the Concierge Team
  • Assists other hotel department functions when the need arises
  • Maintaining oversight and allocates resources to the smooth running of the daily operation
  • Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
  • Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
  • Assist to set out KPIs and deliverables for the year with the Concierge Manager
  • Create action plan and monthly overview of goals set out for the year with the Concierge Manager
  • Training and coordination with supporting departments
  • Use data from given hotel systems to analyze areas of improvement and creating action plans for betterment of service
  • Intuitively anticipates through observation and interactions guests' needs and wants and orchestrates unique experiences
  • Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests
  • Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
  • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Executes the annual upsell strategy and achieves all goals as set by management
  • Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5-star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
  • Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel

Requirements:

  • Possesses strong interpersonal skills and ability to communicate in second language
  • Manages all guests/team members' needs with equal drive
  • Embodies a creative mind to curate new experiences whilst sourcing for the latest experiences in the region
  • Carries an eye for detail and an approachable demeanor for all guests and team members
  • Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
  • Self-driven approach to carry out assigned responsibilities
  • Ensures security and confidentiality of guest and hotel information in accordance to company/country's data security act
  • Possesses good computer and property management system knowledge
  • High level of integrity, enthusiasm, dedication for continuous improvement
  • Embraces change and open-minded in a dynamic work environment
  • Has an understanding of the middle eastern clientele and culture
  • Has an understanding of key stakeholders in the luxury travel space
", "About the Role": "

This is an exciting opportunity to join the Accor team as a Senior Concierge. As a key member of the Front Office team, you will be responsible for delivering exceptional guest experiences and leading the Concierge team to achieve this goal.

The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to work in a fast-paced environment.

", "What We Offer": "

As a Senior Concierge with Accor, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our hotel.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

", "How to Apply": "

If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

"}

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