M&S Customer Advocate

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full time
Role Summary

The Customer Service Specialist is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

Key Responsibilities
  • Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
  • Participate in and attend all store meetings and other related functions.
  • Represents a positive attitude toward the merchandise, the brand and the company.
  • Participate in all inventories.
  • Assumes and completes other duties as assigned by store management.
  • Meets or exceeds weekly sales targets.
  • Satisfactorily completes all duties as assigned by management.
  • Is punctual and adheres to designated work schedule.
  • Is flexible and works well with peers and management to accomplish duties.
  • Follows M&S Policies and Procedures 100%.
  • Performs housekeeping duties as required.
  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
  • Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
  • Provides customers with current relevant information.
  • Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product.
  • Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.
  • Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.
Requirements

To be successful in this role, the candidate should possess:

  • A friendly and engaging personality.
  • Ability to stand for a minimum of 8 hours.
  • Confident, helpful, polite and physically fit.
  • High School (Bachelor Preferred) diploma.
  • 4-5 years' experience in the Fashion industry.
  • Proven ability to achieve goals.
  • Good Personality.
  • Excellent relationship skills.
  • Accountability.

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