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Terminal Operations Coordinator

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full time

We are PrecisionHire Solutions, a leading airport service provider. Our mission is to deliver exceptional customer experiences. We are currently seeking a skilled professional to fill the role of Airport Service Excellence Manager.

Responsibilities:

  • Manage service levels at the HIA Customer Contact Centre (CC) and Lost Property (LP) Office.
  • Investigate complaints and implement improvements.
  • Monitor and report on KPIs.
  • Collaborate with the Customer Service Improvement team.
  • Develop training modules.
  • Coordinate process tests and refresher training.
  • Ensure operational excellence.

Requirements:

  • Relevant education and experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.