Front Office Operations Manager
15 hours ago
As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and attention to detail.
- Guest Recognition: Monitor Front Office personnel to ensure that guests receive prompt, cordial attention and personal recognition.
- Team Supervision: Supervise the Front Office team to ensure optimum occupancy and average room rate to maximize revenue.
- VIP Recognition: Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition.
- Internal Sales: Promote internal Hotel sales and in-house facilities and monitor Front Office Marketing techniques in line with FIT marketing program.
- Upsell Program: To set up the target and drive the team to achieve an upsell program on Villa, Transportation, SPA, and F&B.
Requirements
To succeed in this role, you will need to have excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.
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