Night Auditor

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar RAFFLES Full time

Job Summary

The Night Auditor is a key member of the Front Office Team at Raffles Doha, responsible for ensuring a seamless and personalized experience for guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and a strong ability to work independently.

Key Responsibilities

  • Assist the Night Manager in managing the after-hours responsibilities of the hotel, including reception duties and operational tasks.
  • Provide exceptional guest service, ensuring a warm and welcoming arrival and departure experience for guests.
  • Prepare operational reports for the leadership team, ensuring accuracy and attention to detail.
  • Ensure a smooth Night Audit process, including the rollover of system dates to the following day.
  • Be prepared to undertake all roles during the night shift of the Front Office Team, including check-in, check-out, and room change procedures.
  • Take ownership of creating personal connections with guests through emotional luxury, ensuring a memorable experience.
  • Enforce Property Management System etiquette and accuracy of administrative duties.
  • Perform daily shift bookkeeping, maintaining accurate records and ensuring timely completion of tasks.
  • Collaborate with the Housekeeping Team to maintain cleanliness in Front of House areas.
  • Maintain cashier float and ensure accurate daily reports of all money received.
  • Assist other hotel department functions as needed, demonstrating a team-oriented approach.
  • Upkeep personal grooming standards, ensuring discipline and efficiency in duties.
  • Promptly respond to in-house guest calls, messages, and emails, communicating with respective departments to resolve guest requests.
  • Train and coordinate with supporting departments to ensure seamless service delivery.
  • Ensure service standards and individual performance align with Accor Values: Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
  • Execute the annual upsell strategy, striving to achieve targets set by management.
  • Ensure guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP), and Forbes 5-star/Leading Quality Assurance (LQA) standards.
  • Perform any duties and special projects as requested by management, demonstrating adaptability and a willingness to learn.
  • Report any suspicious behavior of guests and staff to the Managers and Security.
  • Ensure all potential and real hazards are reported appropriately immediately.
  • Fully understand the hotel's fire, emergency, and evacuation procedures.

Requirements

  • Possess strong interpersonal skills and the ability to communicate in a second language.
  • Manage all guests/team members' needs with equal drive, demonstrating a guest-centric approach.
  • Embodies a creative mind to propose new service processes with guest satisfaction and team productivity in mind.
  • Carries an eye for detail and an approachable demeanor for all guests and team members.
  • Self-driven approach to carry out assigned responsibilities, ensuring security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system knowledge.
  • High level of integrity, enthusiasm, dedication for continuous improvement.
  • Embraces change and open-minded in a dynamic work environment.
  • Has an understanding of the middle eastern clientele and culture.
  • Has an understanding of key stakeholders in the luxury travel space.

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