Guest Experience Coordinator

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Hyatt Full time

As a Reservations & Comm Center Host at Andaz Doha, you will be part of a dynamic and fast-paced environment where no two days are ever the same. We are looking for a highly motivated and organized individual to join our team and contribute to delivering exceptional guest experiences.

Responsibilities

The successful candidate will be responsible for:

  • Managing multiple guest reservations and cancellations simultaneously.
  • Providing personalized service to each guest, responding to their queries, and resolving any issues promptly.
  • Processing payments and sending reservation confirmations to guests via email.
  • Remaining up-to-date with hotel promotions, policies, and procedures to provide accurate information to guests.
  • Collaborating with other departments to ensure seamless hotel operations.
  • Continuously improving processes and procedures to enhance guest satisfaction and loyalty.


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