Client Relationship Manager
5 days ago
QNB Group is a leading financial institution in the Middle East and Africa region. Established in 1964, we have grown to become one of the largest banks in the region, with over 28,000 employees serving more than 20 million customers across three continents.
We have been consistently rated as one of the highest-rated regional banks by leading credit rating agencies, including Standard & Poor's (A), Moody's (Aa3), and Fitch (A+). Our presence extends to over 31 countries, operating through 1,000 locations and maintaining an ATM network of 4,300 machines.
The Job DescriptionThe Customer Service Officer is responsible for delivering exceptional customer service support to our corporate clients, ensuring timely and accurate response to their inquiries and transaction instructions.
- Build strong relationships with corporate clients through effective communication and problem-solving skills.
- Verify the existence, validity, and legality of all requisite account opening documentation to secure the bank's position.
- Manage customer deposits in compliance with ALCO directives, ensuring timely updates and monitoring.
- Collaborate with concerned departments to resolve routine corporate customer problems or inquiry responses.
- Prepare and execute transactions efficiently, obtaining necessary approvals as required.
- Provide CB MIS reports as needed by RM, Sector managers, or senior manager CB.
- Ensure customer information/data is up-to-date and accurate, reflecting current status on System.
- Contribute to identifying opportunities to enhance client relationships and coordinating relevant actions with concerned departments.
A university graduate with at least 2 years experience in financial services is required. Please attach your resume/CV and passport-size photograph as part of the application process.
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