Client Services Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar iFAST Global Bank Ltd Full time

About the Role

iFAST Global Bank Ltd is seeking a highly skilled Client Services Executive to join our team. As a Client Services Executive, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved in a timely and efficient manner.

Key Responsibilities

  1. Liaise with internal teams, including operations and compliance, to resolve payment queries and escalate complex issues to the Department Head.
  2. Ensure all queries are accurately logged and followed up in a timely manner.
  3. Respond to client queries within 1 hour and confirm receipt of the query.
  4. Assist other departments in investigating and resolving transaction-related queries.
  5. Identify opportunities to improve client service and recommend improvements to the Team Leader/General Manager.
  6. Make outbound calls for Sales/Business Development by generating leads and scheduling appointments.
  7. Maintain regular contact with Correspondent Bank's Customer Support, Relationship, Finance, and Treasury teams.
  8. Interact with clients to resolve their queries and provide exceptional customer service.
  9. Assist other departments in obtaining responses from Correspondent Banks for their respective tasks.
  10. Utilize software, databases, and tools effectively.

Requirements

  • Minimum of a graduate degree.
  • At least two years of customer service experience in a service industry.
  • High standard of accuracy and attention to detail.
  • Exceptional customer service skills.
  • Good telephone etiquette.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Proven team player.
  • Strong written and oral communication skills.
  • Fluent English language skills.
  • Ability to speak Hindi, Urdu, and/or Bengali is an added advantage.

What We Offer

  • Annual leave (30 days).
  • Annual ticket to country of origin.

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