Client Services Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar MEEZA QSTP Full time
Job Description

The Client Services Manager plays a pivotal role in ensuring seamless customer experiences for MEEZA QSTP's clients. This position involves acting as the primary point of contact between MEEZA and its clients, fostering strong relationships built on trust and reliability.

Responsibilities
  • Foster Collaboration
  • Clients' Expectations Surpassed
  • Strategic Planning and Goal Setting
  • Employee Coaching and Development
  • Proactive Engagement with Clients
  • Continuous Improvement Initiatives
  • Incident Management and Resolution
  • Client Satisfaction Metrics and Feedback Mechanisms

Requirements
  • Bachelor's degree in business, engineering, or information systems
  • Certifications in ITIL and project management (Prince2 or PMP) are desirable
  • 8-10 years of experience in client services or a related field
  • Strong commercial awareness, communication skills, and people management skills
  • Deep knowledge of IT managed services, industry standards, and best practices


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