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Senior Customer Experience Leader

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time
Key Responsibilities
  • Lead the management of customer inquiries, complaints, and feedback through various communication channels.
  • Collaborate with other departments to resolve outstanding customer transactions and ensure timely issue resolution.
  • Maintain accurate records of customer interactions, including complaints, comments, and resolutions.
  • Communicate information about new products or services available to customers and educate them on necessary documentation requirements.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in customer service.