Front Office Ambassador

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Hyde Johannesburg Rosebank Full time

The Rixos Gulf Hotel Doha offers an exciting opportunity for a skilled and experienced Assistant Guest Relations Manager to join our team. As a key member of the front office team, you will be responsible for delivering exceptional guest experiences, managing daily VIP guest arrivals, and overseeing front office operations.

Key Accountabilities:
  • VIP Guest Experience: Deliver exceptional VIP guest experiences, ensuring timely allocation of rooms, amenities, and special requests.
  • Front Office Efficiency: Maintain efficient front office operations, including registration, check-in, and checkout processes.
  • Cashiering and Foreign Exchange: Handle cashiering duties, foreign exchange transactions, night audits, and settlement upon guest departure.
  • Guest Communication: Provide excellent communication skills to resolve guest complaints/requests and respond to inquiries.
  • Teamwork: Collaborate with other departments, such as housekeeping and F&B, to ensure seamless guest experiences.
Requirements:
  • Education: Diploma or degree in vocational hospitality.
  • Experience: 5-7 years of experience in 4-5 star hotels.


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