Contact Center Expert

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Required Skills and Qualifications

To succeed in this role, you will need:
  1. A native level of proficiency in English.
  2. A Bachelor's degree in business administration, computer science, engineering, or a related field; a Master's degree is preferred.
  3. Extensive experience (typically 5+ years) in a presales, solution consulting, or technical sales role within the contact center or customer experience industry.
  4. Profound expertise in contact center technology, encompassing ACD, IVR, CRM, omnichannel communications, workforce optimization, and analytics.
  5. Demonstrated proficiency in consultative selling, characterized by the ability to engage clients in strategic dialogues, uncover latent needs, and articulate compelling value propositions.
  6. Exceptional presentation and communication skills, coupled with the capacity to convey complex technical concepts clearly and effectively to diverse audiences.
  7. Proven aptitude for collaborating harmoniously with cross-functional teams, spanning sales, marketing, product management, and engineering.
  8. Strong analytical acumen and problem-solving prowess, manifesting in the ability to scrutinize client requirements, analyze data discerningly, and devise innovative solutions.
  9. Advanced proficiency in CRM systems, presentation tools, and other software applications integral to the presales process.

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