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Service Delivery Executive

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time
Job Description
We are seeking a highly motivated Service Delivery Executive to join our team in ECCO Gulf Majorel Qatar. The successful candidate will be responsible for delivering exceptional customer experiences, managing daily customer interactions, and ensuring timely resolution of customer inquiries.

Main Responsibilities:
  • Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.
  • Cover shifts as required to ensure adequate customer support.
  • Document all customer interactions and update customer records accordingly.

Requirements:
  • Bachelor's degree or equivalent in any discipline.
  • More than 8 years of experience in customer service and 3 years at the same level.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.