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Account Management Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar DELIVEROO Full time

About Deliveroo

Deliveroo is a rapidly growing food delivery company that connects customers with their favorite restaurants. We are looking for an experienced Account Executive to join our team and contribute to our success.

Main Responsibilities:

  • BUILD STRONG RELATIONSHIPS with restaurant partners and act as the primary point of contact for operational and strategic support.
  • Address and resolve partner issues related to logistics, service quality, or platform usage.
  • Monitor and optimize key performance metrics to drive revenue growth.
  • Maintain and update data in the company CRM system.
  • DIVE INTO PROMOTIONS, campaigns, and exclusive initiatives to increase participation and drive sales.
  • Collaborate with internal teams to improve restaurant branding on the platform.
  • Ensure revenue growth through upselling and cross-selling opportunities.
  • EXPAND PARTNERSHIPS by identifying new business opportunities and initiatives.
  • Provide regular performance insights and actionable recommendations.
  • Use data to track progress, measure impact, and drive strategic decisions.

Requirements:

  • EXCELLENT COMMUNICATION SKILLS and ability to present complex information effectively.
  • PROACTIVE AND GOAL-ORIENTED with a strong focus on results.
  • TEAM PLAYER with excellent collaboration skills.
  • FLUENT IN ENGLISH and Arabic required.
  • ANALYTICAL SKILLS using tools like Looker, Power BI, Tableau, and Excel (a plus).
  • RELEVANT EXPERIENCE in the food delivery, hospitality, or e-commerce industry (a plus).

About the Role

This role requires a high level of expertise in strategic account management, client relationship building, data analysis, and portfolio management. If you have a passion for delivering exceptional customer experiences and driving business growth, we want to hear from you

Benefits:

We offer a competitive salary, bonus structure, and benefits package, including generous annual leave allowances and time off to support a charitable cause of your choice. Our benefits package differs by country, but we prioritize the welfare of our employees and strive to provide a positive work-life balance.