Senior Client Engagement Manager
7 days ago
At lxbfYeaa, we are seeking a highly skilled and experienced Senior Client Engagement Manager to join our team. As a key member of our leadership group, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and expectations exceeded.
Key Responsibilities:
- Manage a team of technical professionals to deliver high-quality services to our clients.
- Develop and maintain strong relationships with clients, ensuring their needs are being met and expectations are exceeded.
- Proactively engage with clients to understand their evolving business needs and align our services accordingly.
- Create and utilize client satisfaction metrics and feedback mechanisms to drive continuous improvements in service delivery and share insights with relevant departments.
Requirements
To be successful in this role, you will need:
- 8-10 years of experience in client services or a related field, with a proven track record in managing and growing client relationships.
- Experience in working collaboratively with cross-functional teams and managing stakeholders at various levels within and outside the organization.
- Demonstrated success in driving customer satisfaction and delivering value-added services in a technology-driven environment.
- Commercial awareness to understand the business implications of technical service delivery and to identify opportunities for expanding client engagements.
- Ability to translate client feedback into actionable insights for continuous improvement in service delivery and client satisfaction.
About Us
lxbfYeaa is a leading provider of IT managed services, dedicated to helping our clients achieve their goals through innovative technology solutions.
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