Senior Contact Center Manager

About the PositionWe are seeking a highly skilled Contact Center Supervisor to join our hravailable team. As a key member of our contact center operations, you will be responsible for overseeing the overall performance and efficiency of our call center.Key ResponsibilitiesLead and manage a team of call center representatives, providing guidance, training,...

ECCO Gulf WLL is seeking an experienced Contact Center Operations Manager to join our team in Doha, Qatar.Key ResponsibilitiesDevelop and implement strategic workforce management plans to optimize staffing and scheduling.Monitor real-time call center performance metrics and adjust resources as needed to maintain service levels.Analyze historical data to...

Job OverviewThe Contact Center Optimization Lead plays a critical role in ensuring operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the...

Job DescriptionThe Contact Center Director will lead a team of professionals in delivering world-class customer service. Key responsibilities include monitoring system performance, identifying and resolving problems, and preparing and completing action plans.

RequirementsTo be successful as a Contact Center Supervisor, you will need more than 8 years of experience in customer service, with at least 3 years at the same level. Proficient knowledge of customer service and standard office practices and procedures is also essential.

About UsECCO Gulf WLL is a leading provider of customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking an experienced Contact Center Workforce Supervisor to join our team. The successful candidate will be responsible for overseeing the planning, management, and...

Company OverviewECCO Gulf WLL is a dynamic and innovative company that provides customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job DescriptionThe Contact Center Workforce Manager will be responsible for overseeing the planning, management, and optimization of our call center...

About ECCO Gulf WLLECCO Gulf WLL is a leading provider of customer service solutions in Qatar. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking an experienced Contact Center Workforce Manager to join our team. The successful candidate will be responsible for overseeing the planning, management,...

We are seeking a highly skilled Senior Client Advisor to join our team at lxbfYeaa. As a key member of our presales team, you will be responsible for engaging with potential clients, comprehensively understanding their business needs, and designing tailored solutions to address their contact center requirements.Responsibilities:Client Relationship...

Benefits and CompensationECCO Gulf WLL offers a competitive compensation package and a supportive work environment. Our benefits include comprehensive health and wellness benefits, opportunities for career advancement and professional development, and a range of employee recognition programs. As a Contact Center Workforce Manager, you will have the...

The Laser Center Visual Communications Assistant will play a key role in developing and implementing visual communications strategies that showcase our center's expertise in dermatology.About the PositionIn this position, you will be responsible for creating high-quality visual content, including images, videos, and graphics, that promote our services and...

Sia Partners is seeking a Human-Centered Designer to join our team in Qatar. As a Senior Consultant with a Design Thinking background, you'll be responsible for managing senior stakeholder relationships and creating innovative end results. This role requires engagement across all stages of the design process, from ideation to integrating solutions into...

We are seeking a highly motivated Data Center Manager to oversee the operation, management, and maintenance of our data center infrastructure.You will be responsible for monitoring user access and adherence to established policies and procedures to ensure a secure operating environment.Key qualifications include experience with installation, configuration,...

About the Role:Tampa Gardens Senior Living is seeking an experienced Senior Environmental Professional to support our operations. The ideal candidate will have a strong background in environmental management, regulatory compliance, and strategic planning.Key responsibilities include ensuring compliance with environmental laws and regulations, developing and...

About the Role:Job DescriptionWe are looking for an experienced Contact Centre Officer to join our team at Hamad International Airport. The successful candidate will be responsible for managing the service level of all customer service aspects of the HIA Customer Contact Centre and Lost Property Office.Main ResponsibilitiesManage service level of all...

About The RoleWe are seeking a highly skilled and experienced Senior Operations Officer – Technology for Customer Contact Centre in Doha.As Senior Operations Officer, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will analyze as-is processes, perform...

About UsTampa Gardens Senior Living is committed to providing a safe, healthy, and environmentally friendly living environment for its residents.We strive to maintain high standards of environmental stewardship through responsible waste management, energy conservation, and sustainable practices.Job DescriptionThe Senior Green Initiatives Manager will be...

About the OpportunityJoin Qatar Airways as a Contact Centre Operations Manager and take on the challenge of leading our resource planning strategy. You will be responsible for overseeing the planning, forecasting, and scheduling activities to optimize staffing levels and allocate resources effectively.In this role, you will analyze historical data, create...

Job DescriptionThe Operations Excellence Manager plays a critical role in driving operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the...

About This OpportunityThis is an exciting opportunity to join our team as a Senior Operations Officer – Technology for Customer Contact Centre in Doha.You will be responsible for supporting the implementation, administration, and management of integrated global Contact Center software applications.In this role, you will have the opportunity to work closely...