Telecommunications Officer

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time
Job Summary:
We are seeking a skilled Telecommunications Officer to join our team. In this role, you will be responsible for handling all incoming telephone communications, providing excellent customer service, and resolving customer queries promptly. If you have excellent communication skills, previous experience in a call centre environment, and a proactive approach, we encourage you to apply.

Your Key Responsibilities:
Handle all incoming telephone communications, noting reasons for calls and forwarding to relevant team members, subject to availability. Provide excellent customer service as per company policy and procedures. Resolve customer queries promptly, within company guidelines, before escalating to a higher level if necessary. Maintain an up-to-date knowledge of personnel and procedures. Offer support to fellow team members where necessary.

Requirements:
Excellent communication skills; preferably bilingual (Arabic & English). Previous Reception/Call Centre/Telephone Operator experience desirable. Courteous, polite telephone manner. Proactive, hardworking, motivated approach. A basic understanding of IT systems would be advantageous.

About Our Company:
The Al-Futtaim Group was established in the 1930s as a trading enterprise and has since grown to become one of the leading business houses in the lower Gulf region. With a commitment to integrity, service, and social responsibility, we strive to maintain leading edge performance and service delivery across our diverse portfolio of companies.

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