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Customer Engagement Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

At lxbfYeaa, we're looking for a dynamic and specialized individual to join our team as a Customer Engagement Specialist. As a key member of our client relations team, you'll be responsible for managing relationships with our clients.

Your primary focus will be on co-ordinating the resources needed to service projects, building strategic operational plans, and balancing client expectations with creative work execution.

You'll play a vital role in planning campaigns, developing business accounts creatively and financially, and contributing positively to our new business program.

Your responsibilities will include:

  • Leading clients' marketing and advertising strategies
  • Heading a team to provide exceptional client service
  • Liaising with clients at a senior level on a daily basis
  • Promoting business expansion with existing clients
  • Collaborating with other senior managers to generate new accounts
  • Delivering projects within specific schedules and agreed budgets
  • Pursuing creative and strategic growth opportunities for clients and the agency

We're seeking someone with:

  • Significant experience in professional client relationship management
  • A background in advertising, design, or marketing
  • The ability to plan and strategize at a senior level
  • A persuasive and confident approach to creative projects
  • Excellent written and oral communication skills
  • Effective team management capabilities
  • A keen attention to detail and budgetary awareness
  • Full understanding of creative processes and techniques, including digital platforms