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Reception Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Lifelinks International Resources, Inc. Full time
About the Job

**Job Summary:**

We are seeking a highly skilled and experienced Reception Manager to join our team at Lifelinks International Resources, Inc. as a key member of our hospitality team.

Key Responsibilities:

  • Lead and manage a team of receptionists to ensure exceptional customer service and a smooth front office operation.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Ensure compliance with company procedures and standards in all aspects of front office operations.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Manage and resolve customer complaints and issues in a professional and timely manner.
  • Conduct performance evaluations and provide coaching and training to team members.
  • Stay up-to-date with industry trends and best practices to continuously improve front office operations.

Requirements:

  • Minimum five years of experience in a similar role in a luxury hotel or high-end real estate company.
  • Proven leadership and management skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in front office systems and equipment.

What We Offer:

  • A competitive salary package with opportunities for growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and experienced team.