Hotel Operations Manager

2 months ago

Baladīyat az Zaāyin, Qatar Curio Collection by Hilton Full time
Hotel Operations Manager

The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel, ensuring that all personnel adhere to the established standards and protocols. This includes managing the smooth operation of the hotel, providing exceptional customer service, and ensuring that daily accounts are accurately closed. The successful candidate will be a strong leader, able to inspire and motivate their team to achieve excellence in all aspects of hotel operations.

Key Responsibilities:
  • Supervise and manage hotel staff to ensure they meet the highest standards of service and quality.
  • Develop and implement strategies to improve hotel operations, customer satisfaction, and employee engagement.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze hotel performance metrics to identify areas for improvement.
  • Represent the hotel management in their absence, ensuring that the hotel's reputation and standards are maintained.
Core Competencies:
  • Dependability: Meets commitments, works independently, and accepts accountability.
  • Adaptability: Inspires flexibility and learning, actively seeks feedback, and takes on new responsibilities.
  • Living the Values: Supports the Hilton Worldwide Values in daily actions, holds self-accountable for consistently demonstrating the values in interactions with team members, customers, and owners.
  • Customer Focus: Consistently delights the customer and exceeds their expectations, is committed to increasing customer satisfaction, and responds well to internal customers.
  • Productivity: Achieves objectives agreed with their Supervisor, is open to finding ways to improve efficiency and effectiveness, and continually seeks ways to be more effective and efficient.
  • Teamwork: Works well with others to achieve shared goals, builds strong and productive relationships, and meets all personal deadlines and responsibilities.

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