Duty Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Duty Manager to join our team at IHG Hotel & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient operation of our hotel.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of front desk staff to ensure excellent guest service and efficient operation of the hotel.
    • Develop and implement strategies to improve team performance and productivity.
  • Guest Service and Communication
    • Provide exceptional guest service and respond to guest inquiries and concerns in a professional and courteous manner.
    • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Operational Management
    • Manage the front desk operations, including check-in, check-out, and room assignments.
    • Monitor and control front desk inventory, including keys, cards, and other supplies.
  • Problem-Solving and Conflict Resolution
    • Identify and resolve guest complaints and issues in a professional and timely manner.
    • Develop and implement strategies to prevent guest complaints and issues.
Requirements
  • Education and Experience
    • Minimum Diploma or equivalent, some college preferred.
    • 2 years' front desk/guest service leader experience.
  • Language Skills
    • Must be fluent in spoken and written English.
    • Other languages may be preferred.
  • Skills and Abilities
    • Basic mathematics skills.
    • Excellent communication, problem-solving, reasoning, and motivational skills.
Working Conditions

The successful candidate will be required to work long periods of standing in the front desk areas and occasionally lift heavy items.


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