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Customer Experience Lead

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full time
Customer Operations Manager Job Summary

We are seeking a highly skilled Customer Operations Manager to join our team at ECCO Gulf WLL. The successful candidate will be responsible for managing daily customer operations, ensuring seamless communication and resolving issues promptly.

Main Responsibilities
  1. Manage customer interactions through calls, emails, and in-person visits.
  2. Address customer escalations and complaints promptly, ensuring satisfaction.
  3. Collaborate with other departments to resolve outstanding customer transactions.
  4. Regularly check to ensure customer issues are resolved and satisfaction is maintained.
Requirements
  • Bachelor's degree or equivalent in any discipline.
  • More than 8 years of experience in customer service and 3 years at the same level.
  • Proficient knowledge of customer service and standard office practices and procedures.
  • Proficient computer skills, including proficiency in both English and Arabic.