Customer Experience Director

Job Title: Director of Customer ExperienceLocation: Doha, Qatar.To drive the optimization of our customer experience by leading and managing a team to provide a deep understanding of customers' needs and behaviors. To act as the Voice of the Customer, leading change and improvements across the customer experience, and influence future projects to support and...

About the Role:Ooredoo Qatar is seeking a highly motivated and experienced Business Customer Experience Director to lead its Service Assurance team. The successful candidate will be responsible for ensuring that Ooredoo meets its customer experience targets and obligations in service assurance. They will also undertake regular reviews of Customer...

About the PositionThe Customer Experience Enhancement Director plays a critical role in driving operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall...

About the RoleAs a key member of our senior management team, the Customer Experience Director will be responsible for leading our terminal operations team to drive improvements in terminal operational performance.ResponsibilitiesSpearhead Operational Improvements: Identify and develop strategic plans to enhance terminal operational efficiency.Drive...

About UsBFL Group is a dynamic and growing international retailer of fashion and homeware. We operate multiple stores across the region and in Europe, serving a diverse range of customers.Our goal is to provide an exceptional customer experience, delivering high-quality products at affordable prices. We strive to create a welcoming and inclusive environment,...

Job PurposeThe Service Assurance Manager will be responsible for ensuring that Ooredoo meets its customer experience targets and obligations. This includes managing a team on all aspects of Service Assurance and effectively managing the Maintenance team for B2B customers.Key Performance IndicatorsMeet customer experience targets and obligations.Manage the...

Welcome to lxbfYeaaWe are a dynamic Qatari company committed to excellence in trading and construction services.Job RoleThis is a full-time on-site position for a Retail Sales Manager in Doha, Qatar. The successful candidate will be responsible for managing sales operations, driving customer satisfaction, increasing sales, and achieving targets....

About lxbfYeaalxbfYeaa is a forward-thinking retailer committed to delivering exceptional customer experiences. We strive to create a unique and engaging shopping environment that sets us apart from other retailers.We are seeking an experienced retail manager to lead our Gift Shed store team. As a key member of our management team, you will be responsible...

Job ResponsibilitiesThe Customer Service Director - Maritime will be responsible for overseeing the day-to-day supervision of the Customer Service Executives, ensuring objectives are met and the team is operating at an effective level.This role will involve maintaining and developing existing customers to optimize quality of service, business growth, and...

Job SummaryThe Assistant Hotel Manager oversees Front Desk operations and acts as manager on duty when senior managers are unavailable. Directs staff that performs welcoming and registering hotel guests, explaining accommodations, establishing credit or payment method, checking guests out, preparing and explaining bills, responding to guest requests by...

Role Overview:The Customer Journey Director will be responsible for leading a team of 40 members, ensuring exceptional customer service, and driving digital care presence and penetration. The role requires strong leadership skills, strategic thinking, and the ability to motivate a team.Key responsibilities include:Developing and implementing strategies to...

We are seeking an experienced professional to join our Customer Success team as a Customer Success Director. In this role, you will be responsible for developing and executing strategies to drive customer adoption and satisfaction of our cloud solutions.Key ResponsibilitiesDevelop Customer Engagement Strategies: Create and implement tailored engagement plans...

BenefitsOpportunity to work with a luxury hospitality brand in a unique and dynamic environment.Chance to develop skills and expertise in hotel operations and customer service.Collaborative team atmosphere and opportunities for career growth.

About the OpportunityWe are seeking a highly motivated Customer Service Director to join our team at lxbfYeaa.In this role, you will be responsible for leading our customer service team and ensuring that we provide exceptional service to our customers.You will work closely with our sales team to understand customer needs and develop solutions that meet their...

About the RoleWe are seeking an experienced professional to lead our airport terminal operations, ensuring seamless and efficient passenger processing. The ideal candidate will have a strong background in managing large teams, implementing process improvements, and driving customer satisfaction.Key Responsibilities:Develop and implement strategic plans to...

Company OverviewApparel Group is a leading retailer in the fashion industry, dedicated to delivering high-quality products and excellent customer service. As a Sales and Customer Service Director, you will play a critical role in driving sales growth and maintaining customer satisfaction.Job DescriptionAchieve company objectives by ensuring the highest...

At SupportFinity, we pride ourselves on creating exceptional guest experiences that set us apart from the rest. As our Assistant Manager - Guest Experience, you will play a vital role in driving this mission forward.The ideal candidate will possess excellent leadership skills, with the ability to motivate and inspire our team to deliver outstanding results....

RequirementsProven experience in senior retail management roles.Exceptional leadership, decision-making, and problem-solving skills.Proficiency in Microsoft Office and data analysis.We offer a great place to work with opportunities for growth and development.

Required Skills and QualificationsTo succeed in this role, you will need:Bachelor's degree in marketing or business administration10-15 years' experience in managing loyalty programs and corporate salesYou will also require excellent communication and leadership skills, as well as the ability to work collaboratively with cross-functional teams.

Guest Experience ExpertiseAt Rosewood Doha, we are dedicated to delivering exceptional guest experiences through our unwavering commitment to excellence. As a guest experience director, you will play a key role in enriching the lives of our guests by providing personalized and memorable experiences.Your expertise will focus on:Developing initiatives that...