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Customer Service Ambassador

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Job Description

We are seeking a highly skilled and professional Customer Service Ambassador to join our team at Accor. As a key member of our hotel staff, you will be responsible for delivering exceptional service to our internal and external guests.

Key Responsibilities:
  • Provide Professional Service: Consistently offer friendly, engaging, and professional service to our guests, ensuring a positive experience throughout their stay.
  • Call Handling: Process all external and internal calls efficiently, either by redirecting calls or assisting the caller with their queries.
  • Ownership and Follow-up: Take ownership of guest requests and ensure follow-up according to our hotel's standards, ensuring timely resolution and satisfaction.
  • Departmental Knowledge: Possess a working knowledge of all hotel departments, enabling you to provide accurate information and assistance to our guests.
  • Liaison Role: Serve as a liaison for guests requiring information on all aspects of the hotel, providing expert guidance and support.
  • Wake-up Calls: Deliver and program wake-up calls for guests, ensuring they start their day on time and feeling refreshed.

Requirements: To be successful in this role, you will need to possess excellent communication skills, a positive attitude, and a strong commitment to delivering exceptional customer service.