Service Excellence Manager
4 days ago
Ensuring exceptional service delivery is at the core of this role. As a Service Excellence Manager, you will be responsible for guaranteeing that our Service Advisors possess the necessary skills to build outstanding relationships with our customers.
You will assign and monitor service revenue targets to your Service Advisor team members, while also developing and identifying training requirements for Customer Advisors.
In this position, you will ensure that customer concerns are clearly defined by all customer-facing staff, and coordinate with the parts department to keep customers informed about parts status.
Your strong working relationship with workshop managers and team leaders will be crucial in ensuring that all customer instructions are being followed.
You will conduct periodic checks to verify that all customer-facing staff are adhering to customer requests, and ensure that invoicing and paperwork are done correctly and to the highest standards.
This role requires you to maintain the coverage of staff required to best serve our customers' needs, as well as ensuring that reception housekeeping and filing storage are maintained.
Key responsibilities include conducting on-the-job training to maximize staff efficiency, weekly meetings with Reception staff to identify operational weaknesses, and meetings with Workshop Team leaders to address customer concerns and develop strategies to rectify them.
You will also work closely with the Warranty Manager to maximize warranty benefits for our customers, monitor Work In Progress, and take corrective action with the Service Senior Management team to continually develop CSI.
Other responsibilities may be assigned by your direct manager.
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Service Excellence Director
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time**Our Expectations:**We expect our Head Waiters to embody the values of City Centre Rotana Doha: warmth, respect, and excellence. If you share these values and are committed to delivering exceptional service, we invite you to apply for this exciting opportunity.About the Position:This is a fantastic chance to work in a dynamic environment, develop your...
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IT Service Excellence Lead
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Inc. Full timeRole SummaryThe IT Service Excellence Lead drives the delivery of exceptional customer experiences by ensuring prompt and efficient handling of customer inquiries and requests.This position requires strong analytical skills, excellent communication abilities, and a comprehensive understanding of IT solutions and industry best practices.
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Service Excellence Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full timeAbout the PositionECCO Gulf Majorel Qatar is looking for a seasoned Call Center Team Leader to manage our daily customer operations and drive customer satisfaction.Main Responsibilities:Oversee daily customer operations across various channels.Address customer complaints and escalations swiftly.Provide timely responses to customer inquiries.Coordinate...
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Service Excellence Specialist
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Cutting Edge Recruitment Full timeJob ResponsibilitiesCutting Edge Recruitment is a leading provider of recruitment services, and we are committed to delivering exceptional results for our clients. We are currently seeking an experienced F&B Waiter/Waitress to join our team, who can provide top-notch service to our clients and help us achieve our goals.About the JobThis is a full-time...
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Hospitality Service Excellence Manager
4 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Minor International Full timeAbout AnantaraWe are a luxury hospitality brand that provides heartfelt hospitality in the world's most exciting destinations.We believe in connecting guests to genuine places, people and stories through personal experiences.Job ResponsibilitiesThis role is responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in...
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Hotel Service Excellence Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar 1st-jobs Full timeWe are seeking a seasoned professional for the position of Hotel Service Excellence Director at our luxury hotel in Doha, Qatar.The successful candidate will be responsible for delivering exceptional guest experiences, ensuring high levels of satisfaction and loyalty among our guests.This role requires a strategic thinker who can lead and motivate a team to...
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Service Excellence Liaison
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full timeJob OverviewWe are currently seeking a dedicated and customer-focused individual to join our team as a Guest Experience Expert. In this role, you will be responsible for providing top-notch service to our guests, exceeding their expectations at every turn.You will be the face of our hotel, interacting with guests to understand their needs and preferences,...
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Aviation Service Excellence Specialist
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeAt Qatar Airways, we pride ourselves on being a global leader in aviation service excellence. As a member of our Cabin Crew team, you will have the opportunity to play a key role in delivering exceptional service to our passengers and contributing to our continued success.We are seeking highly motivated and passionate individuals who share our commitment to...
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Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Full timeAbout UsTivoli Hotels & Resorts has been a leading player in the hospitality industry for over 80 years. Our commitment to excellence has earned us a reputation for delivering exceptional services and experiences to our guests.Job DescriptionWe are currently looking for a dedicated Housekeeping Supervisor to support our housekeeping operations. The...
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Operational Excellence Manager
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Anantara Doha Full timeRoles and responsibilities You will assist the hotel management in achieving its quality and operational excellence objectives.This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance,emotional audits, guest satisfaction data and online reputation management. This...
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Operations Excellence Manager
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full timeRoles and responsibilities We are seeking a highly motivated Operations Excellence Manager to drive operational improvements across our core verticals. This role will be responsible for leading initiatives that enhance efficiency, streamline processes, and improve service delivery. The ideal candidate will have a strong background in operations management...
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Operational Excellence Manager
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout lxbfYeaaEstablished in 1964, lxbfYeaa has grown to become a leading financial institution in the Middle East and Africa region, boasting a presence in over 31 countries across three continents.The bank serves more than 20 million customers through its extensive network of 1,000 locations and 4,300 ATMs, with a workforce of over 28,000 employees.Job...
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Service Technician
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar ASTRA OILFIELD SERVICE AND TRADING Full timeASTRA OILFIELD SERVICE AND TRADING specializes in servicing downhole tools and providing various support services to the oilfield industry. Our services include fishing tool servicing, bucking services for Oil Country Tubular Goods, milling tool dressing, and PDC bit remanufacturing. We also offer welding, fabrication, and machine services, and provide high...
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Operational Excellence Manager
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full timeHotel Services CoordinatorAt IHGarmyhotels, we are committed to delivering exceptional guest experiences. As a Duty Manager, you will play a vital role in ensuring the smooth operation of our hotel.Job SummaryThis is an exciting opportunity to join our team as a Duty Manager, where you will be responsible for providing exceptional service to our guests and...
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Ambassadors of Excellence
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeCompany OverviewQatar Airways is a world-renowned airline, renowned for its exceptional service and commitment to excellence. As our ambassadors to the world, you will be responsible for delivering our legendary hospitality and world-class service to millions of passengers annually.Job DescriptionWe are seeking highly motivated individuals to join our Cabin...
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Field Service Technician Lead
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar ASTRA OILFIELD SERVICE AND TRADING Full timeOur ServicesAt ASTRA OILFIELD SERVICE AND TRADING, we offer a comprehensive range of services to support the oilfield industry. These include:Downhole tool servicingFishing tool expertiseBucking services for Oil Country Tubular GoodsMilling tool dressingPDC bit remanufacturingHigh-temperature resistant product solutionsJob OpportunityWe are currently seeking...
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Business Excellence Specialist
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout Our CompanylxbfYeaa is a forward-thinking organization dedicated to excellence in managed services operations.The OpportunityWe are seeking an experienced Business Excellence Officer to lead our Continuous Improvement program and drive business growth through process optimization, cost reduction, and efficiency improvements.Key ResponsibilitiesDeploy...
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Service Excellence Lead
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full timeSalary InformationThe salary for this role will be competitive and commensurate with experience. Benefits include a comprehensive package of rewards and recognition programs.
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Service Excellence Specialist
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full timeIn joining Le Méridien, you join a portfolio of brands with Marriott International. We're looking for curious and creative people to join our team.Job DescriptionOur jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique – and each position contributes to making that possible for...
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Automotive Service Manager
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAt lxbfYeaa, we're seeking a highly skilled Automotive Service Manager to oversee the daily operations of our Petronas Service Centers. This is an excellent opportunity for someone who excels in hands-on management and strives for exceptional service delivery.As the Automotive Service Manager, you will lead a team of dedicated technicians and ensure all...