Service Excellence Liaison

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

Job Overview

We are currently seeking a dedicated and customer-focused individual to join our team as a Guest Experience Expert. In this role, you will be responsible for providing top-notch service to our guests, exceeding their expectations at every turn.

You will be the face of our hotel, interacting with guests to understand their needs and preferences, and using this insight to tailor their experience. Your expertise will ensure that every guest feels welcome, valued, and cared for throughout their stay.

Main Responsibilities:

  • Build rapport with guests, understanding their needs and preferences to deliver personalized service.
  • Process operational needs, ensuring the smooth running of hotel operations and efficient completion of tasks.
  • Share local knowledge, recommending local attractions and services to enhance guests' stays.
  • Collaborate with colleagues, working together to achieve team goals and provide exceptional support to guests.

Essential Qualifications:

  1. High school diploma or equivalent, demonstrating academic achievement and potential for growth.
  2. No prior work experience needed, but enthusiasm and a commitment to excellence.
  3. No supervisory experience required, as we provide comprehensive training and support.
  4. No specific licenses or certifications necessary, though any relevant qualifications would be beneficial.

Marriott International values diversity and promotes equal opportunities for all.



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