Hospitality Service Excellence Manager
1 day ago
About Anantara
We are a luxury hospitality brand that provides heartfelt hospitality in the world's most exciting destinations.
We believe in connecting guests to genuine places, people and stories through personal experiences.
Job ResponsibilitiesThis role is responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
- Guest Satisfaction
You will assist in creating and implementing guest satisfaction initiatives.
Key Responsibilities
- Manage guest inquiries, requests, and complaints in a timely and professional manner
- Coordinate guest services and activities, ensuring smooth and efficient operations
- Oversee check-in and check-out processes
- Collaborate with other departments to fulfill guest needs and resolve issues
- Train and mentor guest relations staff to maintain high service standards
- Assist in monitoring and analyzing guest feedback to identify areas for improvement
- Participate in special events and VIP guest arrangements
- Ensure compliance with hotel policies and local regulations
- Assist in managing the guest relations budget and resources
Requirements
- College diploma in hotel management or related field
- Previous experience in Front Office or Guest Services
- Good Communication skills
- Experience with Front Office Systems
- Good English skills, both written and spoken and Russian is a plus
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