Front Desk Associate Hilton Salwa
1 day ago
As a Receptionist at Hilton Salwa, you will be responsible for providing exceptional guest services from check-in to check-out. Your primary goal will be to ensure a seamless and memorable experience for our guests.
Key Responsibilities:- Respond to guest inquiries in a timely and efficient manner, achieving positive outcomes and exceeding guest expectations.
- Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and attention to detail.
- Collaborate with the Front Office Manager and Reception Supervisors to maintain open communication and address any guest concerns or feedback.
- Provide exceptional customer service, demonstrating a high level of professionalism and courtesy at all times.
- Stay up-to-date with hotel room categories, rates, packages, and promotions, using this knowledge to upsell and promote resort services and facilities.
- Process foreign currencies, credit cards, and cash transactions in accordance with the hotel's credit policy, ensuring accuracy and security.
- Adhere to hotel security, fire regulations, and health and safety legislation, maintaining a safe and secure environment for guests and staff.
- Operate front-of-house equipment and property management systems in accordance with company policies and procedures.
- Assist other departments as needed, demonstrating a team-oriented approach and flexibility.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic knowledge of hotel operations and procedures.
- Ability to maintain confidentiality and handle sensitive information.
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