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Front Desk Operations Manager

2 months ago

al Jumayliyah, Qatar MARRIOTT International Full time
Front Desk Manager Job Description

Key Responsibilities:

  • Maintain high standards of guest service and front desk operations to ensure customer satisfaction and loyalty.
  • Develop and implement strategies to improve front desk efficiency, productivity, and quality of service.
  • Supervise and train front desk staff to ensure they have the necessary skills and knowledge to provide exceptional customer service.
  • Handle guest complaints and issues in a professional and courteous manner, resolving problems promptly and fairly.
  • Monitor and control front desk operations to ensure compliance with company policies and procedures.
  • Collaborate with other departments to ensure seamless communication and coordination of services.
  • Conduct regular performance evaluations and provide feedback to front desk staff to improve their performance and job satisfaction.
  • Stay up-to-date with industry trends and best practices to ensure the front desk remains competitive and efficient.

Requirements:

  • Proven experience in front desk management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to lead and motivate a team to achieve high standards of customer service.

About Marriott International:

Marriott International is a global hospitality company that operates a portfolio of 30 brands in over 130 countries. We are committed to providing exceptional customer service and creating memorable experiences for our guests. Our company values include a passion for excellence, a commitment to innovation, and a focus on people and the planet.