Senior Copywriter Customer Experience Specialist

1 day ago


Baladīyat az Zaāyin, Qatar Alma Health Full time
Senior Copywriter Customer Experience

As a Senior Copywriter on the Customer Experience (CX) team at Alma Health, you will be responsible for crafting complex, delicate, and time-sensitive communications that support CX and Operations initiatives. Your scope will include managing communication requests, setting timelines, aligning on key messaging, drafting copy, and managing stakeholder sign-off.

Key Responsibilities:
  • Manage processes for intake and triage of emergency communication requests from internal teams.
  • Create systems to oversee emergency communications from end to end, ensuring accuracy of messaging, clarity of action items, and timeliness of communications delivery.
  • Monitor responses to email sends with the Support and Success teams and report out on audience sentiment and feedback trends.
  • Follow up on metrics for success for individual communications, evaluate whether providers and clients are taking recommended actions, and apply learnings to improve future messaging strategies.
Requirements:
  • 3-5 years of copywriting experience in a complex field such as healthcare or compliance.
  • Expertise in presenting technical subject matter in an engaging, accessible voice.
  • Strong analytical skills and ability to generate actionable insights from data sources.
  • Experience with CRM tools, including Zendesk, Iterable, and/or Marketo.
  • Project management skills and cultural humility.

Why Alma Health? We're a company that values cultural humility and excellent communication skills. If you're a driven self-starter with a passion for complex communication, we'd love to hear from you.



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