Senior Customer Success Manager EMEA

1 day ago


Baladīyat az Zaāyin, Qatar Feedzai Full time
About Feedzai

Feedzai is the world's leading RiskOps platform for financial risk management, safeguarding global commerce with its advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. With a valuation of over $1.5 billion, the company has secured the transition to a cashless world while enabling digital trust in every transaction and payment type.

Job Description

We are seeking a highly skilled Senior Customer Success Manager to join our EMEA team. As a key member of our customer success organization, you will play a pivotal role in ensuring our clients derive maximum value from our products and become enthusiastic advocates of Feedzai solutions.

Key Responsibilities
  • Develop and maintain strong relationships with key clients, acting as the main point of contact for customer inquiries, concerns, and escalations.
  • Regularly engage with senior stakeholders to understand their evolving needs and expectations, providing guidance and best practices to ensure clients are effectively utilizing the full range of product features.
  • Proactively identify and address potential challenges, working towards solutions that align with client goals and objectives.
  • Develop and execute tailored onboarding and training plans for clients in collaboration with the product enablement team, ensuring clients are proficient in utilizing Feedzai products to meet their specific business objectives.
  • Monitor and analyze user adoption metrics, providing insights and recommendations for improvement.
  • Identify and nurture customer advocates who are willing to share their success stories, collaborating with marketing teams to create case studies, testimonials, and other materials showcasing client success with Feedzai.
Requirements
  • Proven experience in customer success management, with a strong track record of driving customer satisfaction and product adoption.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and address potential challenges.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.


  • Baladīyat az̧ Z̧a‘āyin, Qatar Feedzai Full time

    About the RoleFeedzai is a leading RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with its advanced cloud-based risk management platform, powered by machine learning and artificial intelligence.The company is securing the transition to a cashless world while enabling digital trust in every transaction...


  • Baladīyat az̧ Z̧a‘āyin, Qatar ServiceNow Full time

    This is a Full Remote job opportunity with ServiceNow, a leading technology company that makes the world work for everyone. Our technology enables our customers to innovate and make a difference in their industries. We are a team of ambitious change makers who are driven by a restless curiosity and a passion for ingenuity. We believe that our employees are...


  • Baladīyat az̧ Z̧a‘āyin, Qatar ServiceNow Full time

    About ServiceNowAt ServiceNow, we're on a mission to make the world work for everyone. Our technology empowers organizations to deliver exceptional customer experiences, drive business outcomes, and build a better future for all. As a Senior Director Global Sales Development EMEA, you'll be part of a talented team that's passionate about innovation, customer...


  • Baladīyat az̧ Z̧a‘āyin, Qatar ServiceNow Full time

    About ServiceNowAt ServiceNow, we're on a mission to make the world work for everyone. Our technology empowers organizations to deliver exceptional customer experiences, drive business outcomes, and build a better future for all. As a Senior Director Global Sales Development EMEA, you'll be part of a talented team that's passionate about innovation, customer...


  • Baladīyat az̧ Z̧a‘āyin, Qatar Docusign Full time

    About the RoleThis is a Full Remote position, available from EMEA, Egypt. As a key member of the Docusign team, you will play a critical role in supporting the rapid deployment of our solutions and modernization of our customers' systems of agreement.Job SummaryThe Customer Onboarding Consulting Manager is responsible for executing against the strategy...


  • Baladīyat az̧ Z̧a‘āyin, Qatar Customer Full time

    About the RoleThis is a Full Remote opportunity for a seasoned software engineer with extensive native Android expertise. As a Senior Android Engineer, you will play a pivotal role in guiding our team, mentoring junior engineers, and upholding our high performance and quality standards as well as solid engineering practices.Key ResponsibilitiesDevelop and...


  • Baladīyat az̧ Z̧a‘āyin, Qatar parcelLab Full time

    About the Role:As a Business Development Representative EMEA at parcelLab, you will play a key role in promoting and marketing our solutions to target customers in the EMEA region. Your primary objective will be to meet or exceed monthly meeting and new opportunity targets, while conducting initial discovery and providing relevant information to the Sales...

  • Payroll Lead EMEA

    1 day ago


    Baladīyat az̧ Z̧a‘āyin, Qatar Maxeon Solar Technologies Full time

    About Maxeon Solar TechnologiesWe're a pioneering company in solar energy, leading a global energy revolution. Our mission is to champion solar energy for a sustainable future. We value pushing boundaries, holding ourselves to a higher standard, and thriving together.Your MissionAs our Payroll Lead EMEA, you'll play a pivotal role in generating the company...


  • Baladīyat az̧ Z̧a‘āyin, Qatar 3Menus Full time

    Job Title: Continuous Improvement Leader EMEAThis is a Full Remote job, available from the Middle East, EMEA, and Switzerland regions.About the RoleAs a Continuous Improvement Leader for the EMEA region, you will have the opportunity to collaborate with innovative and diverse people around the world. Your impact will be felt through:Working with key...


  • Baladīyat az̧ Z̧a‘āyin, Qatar 3Menus Full time

    Job Title: Continuous Improvement Leader EMEAThis is a Full Remote job, available from the Middle East, EMEA, and Switzerland regions.About the RoleAs a Continuous Improvement Leader for the EMEA region, you will have the opportunity to collaborate with innovative and diverse people around the world. Your impact will be felt through:Working with key...


  • Baladīyat az̧ Z̧a‘āyin, Qatar PRECISION GROUP Full time

    About the RoleAs a Customer Success Manager AI and Legal Tech at PRECISION GROUP, you will be responsible for becoming an expert in CoCounsel generative AI software and working closely with law firms and corporate legal teams to understand their use cases and pain points. You will build trusted relationships with key stakeholders at all levels within...


  • Baladīyat az̧ Z̧a‘āyin, Qatar Alma Health Full time

    Senior Copywriter Customer ExperienceAs a Senior Copywriter on the Customer Experience (CX) team at Alma Health, you will be responsible for crafting complex, delicate, and time-sensitive communications that support CX and Operations initiatives. Your scope will include managing communication requests, setting timelines, aligning on key messaging, drafting...

  • Payroll Lead EMEA

    11 hours ago


    Baladīyat az̧ Z̧a‘āyin, Qatar Maxeon Solar Technologies Full time

    About Maxeon Solar TechnologiesWe're a pioneering company in solar energy, leading a global energy revolution. Our mission is to champion solar energy for a sustainable future. We value pushing boundaries, holding ourselves to a higher standard, and thriving together.Your MissionAs our Payroll Lead EMEA, you'll play a pivotal role in generating the company...


  • Baladīyat al Ghuwayrīyah, Qatar 3M Company Full time

    Job Title: EMEA Business Development ManagerAt 3M Company, we're committed to creating a workplace where everyone can thrive. As an EMEA Business Development Manager for Nextel Ceramic Fibers, you'll play a key role in driving our business forward.Key Responsibilities:Lead the sales function for one of our fastest-growing businesses, identifying new...

  • Payroll Lead EMEA

    4 days ago


    Baladīyat az̧ Z̧a‘āyin, Qatar Maxeon Solar Technologies Full time

    About UsMaxeon Solar Technologies is a leading global energy company that has been pushing the boundaries of solar innovation for 39 years. Our mission is to champion solar energy for a sustainable future.Our ValuesWe value pushing boundaries, holding ourselves to a higher standard, and thriving together. Our team of over 5,000 people globally is passionate...


  • Baladīyat az̧ Z̧a‘āyin, Qatar Circle Full time

    Shape the Future of Web3At Circle, we're revolutionizing the Web3 landscape, and we need a talented Senior Solutions Engineer II EMEA to join our team. As a key member of our Solutions Engineering team, you'll collaborate with leading companies in the region to design effective Web3 client solutions.Your Key ResponsibilitiesIlluminate the path for our...


  • Baladīyat az̧ Z̧a‘āyin, Qatar Circle Full time

    Shape the Future of Web3At Circle, we're revolutionizing the Web3 landscape, and we need a talented Senior Solutions Engineer II EMEA to join our team. As a key member of our Solutions Engineering team, you'll collaborate with leading companies in the region to design effective Web3 client solutions.Your Key ResponsibilitiesIlluminate the path for our...


  • Baladīyat az̧ Z̧a‘āyin, Qatar Alma Health Full time

    Job SummaryWe are seeking a highly skilled Senior Content Strategist to join our Customer Experience (CX) team at Alma Health. As a key member of our team, you will be responsible for creating complex, delicate, and time-sensitive communications that support our CX and Operations initiatives.About the RoleAs a Senior Content Strategist, you will own the...


  • Baladīyat az̧ Z̧a‘āyin, Qatar myGwork Full time

    Unlock Your Potential as a Regional Market Development ManagerAt myGwork, we're committed to empowering our employees to excel in their roles. As a Regional Market Development Manager for Electron Microscopy, you'll play a pivotal part in driving revenue growth and capturing market share gains in the EMEA region.Key Responsibilities:Develop and execute a...


  • Baladīyat az̧ Z̧a‘āyin, Qatar myGwork Full time

    Unlock Your Potential as a Regional Market Development ManagerAt myGwork, we're committed to empowering our employees to excel in their roles. As a Regional Market Development Manager for our Electron Microscopy Business Unit, you'll play a pivotal part in driving revenue growth and capturing market share gains in the EMEA region.Key Responsibilities:Develop...