Helpdesk Operations Manager

The IT Department is responsible for supporting employees with their technical queries and resolving issues in a timely manner.Core AccountabilitiesManages the helpdesk contact number, responds to employee inquiries, and provides resolutions to technical issues.Collaborates with colleagues in the ITC team to ensure continuity of service for all...

Job ResponsibilitiesRespond to inbound helpdesk requests via phone, email, or ticketing system.Provide technical support for hardware, software, network issues, and general IT inquiries.Troubleshoot and resolve issues with operating systems, applications, and peripherals.Assist users with setting up and configuring hardware, software, and network...

As a Helpdesk Technician at Trace Systems Inc. in Doha, Qatar, you will be responsible for providing technical support and troubleshooting services for hardware, software, and network systems.The Helpdesk Technician will:Responding to help desk tickets and resolving technical issues for clients operating on the network/domain;Implementing client workstation...

About UsTrace Systems Inc. is a leading provider of enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.Job DescriptionThe Client Services Lead will oversee daily operations of the helpdesk/client systems team, ensuring...

Overview:Job Title: Helpdesk Administrator ILocation: Doha, QatarJob Responsibilities:Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. The job responsibilities include, but are not limited to:Provide Tier 1 technical support (performing initial trouble...

Job OverviewJob Title: Helpdesk Administrator IILocation: Doha, QatarJob ResponsibilitiesTrace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.The Job Responsibilities Include, But Are Not Limited To:Provide Tier 1 technical support (performing initial trouble...

Job OverviewJob Title: Helpdesk Administrator ILocation: Doha, QatarJob ResponsibilitiesTrace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.The Job Responsibilities Include, But Are Not Limited To:Provide Tier 1 technical support (performing initial trouble...

Job Title: Helpdesk Administrator ILocation: Doha, QatarTrace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.Job Responsibilities:Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis, troubleshooting, and...

Overview:Job Title: Helpdesk Administrator IILocation: Doha, QatarJob Responsibilities:Trace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. The job responsibilities include, but are not limited to:Provide Tier 1 technical support (performing initial trouble...

Overview:Job Title: Helpdesk Administrator ILocation: Doha, QatarJob Responsibilities:Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar. The job responsibilities include, but are not limited to:Provide Tier 1 technical support (performing initial trouble...

Job Title: Helpdesk Administrator IILocation: Doha, QatarTrace Systems is actively recruiting for a Helpdesk Administrator II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.Responsibilities:Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and...

About the RoleWe are looking for a highly skilled Help Desk Manager to oversee the day-to-day operations of our IT support team at Black Pearl Consult. The ideal candidate will have a proven track record of managing helpdesk operations, ensuring rapid issue resolution, and delivering outstanding customer service.Your key responsibilities include:Leading a...

Overview: Job Title: Helpdesk Administrator ILocation: Doha QatarJob Responsibilities: Trace Systems is actively recruiting for a Helpdesk Administrator I to support the AFCENT Combined Air Operations Center (CAOC) contract in DohaQatar.The job responsibilities include but are not limited to:Provide Tier 1 technical support (performing initial trouble...

About the RoleWe are seeking an experienced Client Services Lead to join our team at Trace Systems Inc. The successful candidate will be responsible for overseeing daily operations of the helpdesk/client systems team and ensuring seamless support for clients operating on the network/domain.Key ResponsibilitiesSupervise daily operations of the helpdesk/client...

Key ResponsibilitiesRespond to inbound requests via phone, email, or ticketing system and provide timely resolutions.Troubleshoot and resolve complex issues with operating systems, applications, and peripherals.Document issues, resolutions, and common troubleshooting procedures in the knowledge base for future reference.Escalate unresolved issues to senior...

Responsibilities:Support Desktop PCs, Telephone systems, Wireless networks, and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop Infrastructure. Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.Identify, log, and resolve technical problems with software applications or...

Job DescriptionAre you the calm in the storm when IT issues arise? Do you have a knack for keeping things running smoothly while delivering outstanding customer service? If yes, this is the opportunity for youWe're looking for an experienced Service Desk Operator to be the front line of technical support — managing helpdesk operations, ensuring rapid issue...

**Job Overview:**We are seeking a highly skilled Helpdesk Administrator I to join our team in Doha, Qatar. The successful candidate will provide Tier 1 technical support and hands-on assistance to users on the AOC/CAOC floor.Key Responsibilities:Provide initial trouble ticket/call prioritization, diagnosis, analysis, troubleshooting, and resolution of basic...

The Helpdesk IT supports the IT Dept. by providing resolutions to employees' calls and queries in a timely manner.Key ResponsibilitiesResponds to calls on the dedicated helpdesk contact number, understands the problem, logs the calls, advises the user of the resolution time, and follows up with the engineer.Identifies and resolves problems involving...

About the PositionWe are looking for a dedicated and detail-oriented individual to fill the role of Helpdesk Administrator I. As a member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the success of our organization.In this role, you will be responsible for:Providing technical support and...