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Customer Service Host

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

We're seeking a skilled Customer Service Host to join our team at Hyatt Hotels Corporation. As a key point of contact for our guests, you'll be responsible for providing exceptional service and support.

Key Tasks
  • Develop a comprehensive understanding of our products and services, including rate management techniques.
  • Assist guests with reservation changes or cancellations.
  • Process and confirm guest reservations made through various channels.
  • Manage payments and send confirmation notifications to guests.
  • Stay informed about hotel promotions and adhere to established procedures for room reservations and confirmations.
Required Qualifications
  • A degree or diploma in Hospitality or Tourism management is highly preferred.
  • Minimum 2 years of experience in Hotel operations.
  • Excellent problem-solving, administrative, and interpersonal skills are required.