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Card Support Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

The Card Support Specialist will play a vital role in providing exceptional customer service to cardholders and merchants. This includes resolving customer queries, providing training, and recommending process improvements to enhance customer satisfaction. The successful candidate will work closely with the Head of Card Customer Service to achieve set objectives and contribute to the bank's goal of delivering world-class customer service.

Key Requirements:
  • A university graduate with at least 2 years of experience in financial services with a specialization in credit cards business.
  • Excellent communication and interpersonal skills.
  • A strong understanding of the banking industry and its regulations.

The ideal candidate will be able to work effectively in a team environment, communicate complex information clearly, and demonstrate a customer-focused approach. If you are a motivated and experienced professional looking for a challenging role in a dynamic organization, we encourage you to apply.