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Guest Services Specialist

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description

Key Responsibilities:

  • Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level.
  • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
  • Delivers on departmental plans and objectives, ensuring hotel initiatives & targets are achieved.
  • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Builds and maintains effective working relationships whilst promoting the company culture and values.
  • Ensures adherence and compliance to all legislation, performing follow-up as required.