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Airport Customer Service Coordinator

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full time
Job Summary:
We are seeking a highly skilled and experienced Service Excellence Officer to join our team. As a key member of the team, you will be responsible for managing the service level of all customer service aspects of the HIA Customer Contact Centre (CC) and Lost Property (LP) Office.

Your primary responsibilities will include conducting complaint investigations, recommending and/or implementing improvement measures, achieving all KPIs as outlined in the CC/LP KPI scorecard, and providing line manager with regular updates and reports on operational performance.

Additionally, you will assist the Customer Service Improvement team in developing recurrent training modules based on feedback, coordinate process tests and refresher training with the Customer Service Improvement team, and act as an escalation point of contact with the Terminal Operations team regarding all operational matters.