Airport Operations Specialist

1 month ago

Ar Rayyan, Baladīyat ar Rayyān, Qatar QATAR Airways Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a GS Contracts Specialist Qatari National. The successful candidate will be responsible for performing operational and functional tasks associated with the handling of SGHA Service Level Agreements, ensuring that the GHA delivers the service based on set KPIs and SLAs.

Key Responsibilities
  • Monitor and measure defined KPIs to ensure they meet agreed Service Level targets.
  • Initiate contracts with SGHA depending on services required from Ground Handling perspective.
  • Ensure all services are covered and listed as per Standard Ground Handling Agreement based on IATA's latest SGHA guide.
  • Suggest ways to improve the entire contractual processes and ensure good relationships with potential suppliers/customers alike.
  • Implement operational procedures, processes, and governance supporting the SGHA management Contractual process.
  • Liaise within GS Management Operational teams and internal departments such as Procurement, Contracts, and Finance to report performance issues on Supplier performance and take necessary action to resolve such issues.
  • Identify service breaches/gaps and take suitable action to resolve such issues.
  • Initiate GHA SLA review and amendments in accordance with company requirements to ensure supplier/provider meets required standards.
  • Improve quality of contracts to the benefit of the airline by understanding and modifying certain contractual terms and assuring an "all covered" work product.
  • Support Procurement in re-negotiations (where required) depending on the rates associated to services as per global practice and ensure that QR enters into a continuous, productive, and cost-effective business.
  • Identify and mitigate areas of concern affecting the contracts.
  • Manage Contract approvals/renewals in line with Approval hierarchy set by company.
  • Identifying and driving category opportunities in conjunction with client departments and the category manager, constructively challenging requirements and scope of work to ensure that services procured reflect the best ROI for the business.
About You

The successful candidate will have the following qualifications and skills:

  • Minimum of 5 years of relevant experience.
  • Airport Operations experience.
  • Excellent communication skills.
  • Decision-making and problem-solving skills.
  • Excellent negotiation skills.
  • Contracts management or relevant organizational experience in dealing with contracts and supplier management.

We offer a dynamic and challenging work environment that will allow you to grow and develop your skills and experience. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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