Enterprise System Support Lead
4 days ago
About lxbfYeaa: A Leader in Financial Services
We are a leader in financial services in the Middle East and Africa region, offering a wide range of products and services to our customers. Our presence extends to 31 countries across three continents.
Job Role:
The ideal candidate will be responsible for managing the main server operating systems and applications of Systems/Applications, ensuring maximum security, operational continuity, and contingency controls for every assigned operating system platform.
Main Responsibilities:
- Develop and maintain strong relationships with vendors for systems software, application, and hardware delivery and maintenance.
- Collaborate with other related departments and units to achieve the Group's goals/objectives.
- Provide timely and accurate information to external and internal auditors and the Compliance function as and when required.
- Install, monitor, and maintain the main servers systems and applications for Linux Systems.
- Ensure a reliable operating systems environment in order that the applications meet the required service levels.
- Document specific platforms' procedures and guidelines for business continuity and contingency planning of the Group's systems architecture within the overall contingency planning policy of the Group.
- Document specific platforms' procedures and guidelines for data and systems security of the Group's main systems within the overall systems security policy of the Group.
- Monitor assigned main systems operating systems and application performance sizing and utilization.
- Develop automated and documented procedures to support simplification of data center operations activity for daily procedures and synchronization of backup site.
- Develop automated and documented scripts for backup and retention of data on external storage within the backup and retention policy of each main system.
- Implement change management procedures with version and backtrack control.
- Resolve operating systems and application failures on main systems in a timely manner.
- Report to the Head of Linux and Configuration Support and Senior Manager System support for approvals of work and prioritization of projects on hand.
- Seek guidance from the Senior Linux and Configuration Administrator in handling complex jobs.
- Apply in-depth technical knowledge in operating systems of assigned main servers to provide a convenient platform for systems delivery.
- Understand assigned systems' internals, architecture, and limitations to decide on methods of problem solving.
- Analyze to ensure congruence with the Group's long term planning and approved strategy.
- Implement and monitor systems security in application and system software.
- Identify areas for professional development and enhance professional development.
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