Customer Service Associate

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full time
About the Position

The ideal candidate for this Field Merchandising Representative role should have a proven track record of success in sales, with a strong focus on customer service and relationship-building.

Main Responsibilities
  1. Drive sales growth by developing strong relationships with customers and identifying new business opportunities, leveraging market trends and competitor activity to inform decision-making.
  2. Manage and maintain a high level of product knowledge, staying up-to-date on market trends and competitor activity to provide actionable insights to internal stakeholders.
  3. Collaborate with internal stakeholders to develop and execute effective sales strategies, aligning with the company's overall business objectives and market positioning.
  4. Conduct regular market visits to assess customer needs and preferences, providing recommendations for product improvements and marketing initiatives.
  5. Utilize data analytics to track sales performance, identifying areas for improvement and implementing corrective actions to optimize results.
  6. Provide ongoing training and coaching to Truck Helpers / delivery assistants, ensuring they possess the necessary skills to deliver exceptional customer service and meet sales targets.
  7. Foster a culture of continuous improvement, encouraging open communication and collaboration throughout the organization to drive business success.
Qualifications and Skills
  1. Minimum Diploma in sales, business, or a relevant field.
  2. 4-5 years of sales experience in a similar capacity within FMCG / beverages / snacks industry is essential.
  3. Medium Qatari Driving license is mandatory.
  4. Bilingualism is an advantage.


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