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Customer Service Excellence Leader

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time
About QNB Group

With over 50 years of history, QNB Group has established itself as the largest bank in the Middle East and Africa region. Through its subsidiaries and associate companies, QNB provides a wide range of products and services to its customers. With a large employee base of over 28,000 and a network of over 1,000 locations, QNB serves up to 20 million customers across three continents.

QNB has received numerous awards from leading international specialized financial publications and maintains its position as one of the highest rated regional banks. The Group's strong financial performance and expanding international presence have earned it the title of the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group is committed to supporting the local community through various initiatives and sponsoring social, educational and sporting events.

Job Overview

The successful candidate will lead a team of customer service representatives in delivering exceptional service to customers. This includes responding to customer inquiries, providing product information, and guiding customers through banking procedures. The incumbent will also be responsible for marketing the Group's products and services, and promoting business growth with existing customers.

Key Accountabilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless delivery of customer service.
  • Ensure compliance with regulatory requirements and internal policies.


Requirements
  • University degree in a related field (Marketing, Banking, Finance, etc.).
  • Minimum 6 years of experience in a similar role.
  • Strong knowledge of branch customer service practices and regulations.