Guest Service Officer Role

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Hyatt Full time

About the Job

The Hyatt Spa is seeking a highly skilled and friendly Guest Service Officer to join our team. As a key member of the spa team, you will be responsible for ensuring that every guest has an exceptional experience from arrival to departure.

Key Responsibilities:

  1. Greet and welcome guests as they arrive at the spa, providing a warm and professional first impression.
  2. Coordinate and manage spa appointments, ensuring accurate scheduling and accommodating guest preferences and therapist availability.
  3. Maintain a clean and organized reception area, creating a welcoming environment for all guests.
  4. Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.
  5. Assist with taking orders and serving food & beverages to guests in the Spa.
  6. Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.

Requirements:

  • Ideal candidate would have a degree or diploma in Hospitality or Tourism management.
  • A minimum of 2 years work experience in hotel operations is required.
  • Excellent customer service, communication, and interpersonal skills are essential.


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