Guest Services Director
5 days ago
Antal International is a Luxury 5 star hotel in Doha seeking a seasoned Guest Experience Manager to lead our efforts in delivering exceptional guest experiences.
About the Role:
The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a keen eye for detail. They will oversee the guest experience team, manage daily operations, and develop strategies to enhance guest experiences.
Responsibilities:
- Develop and implement effective strategies to optimize occupancy and revenue, collaborating with sales and front desk departments.
- Monitor and analyze booking trends, identifying opportunities to maximize occupancy rates.
- Lead the guest experience team, providing guidance and support to ensure seamless service delivery and consistency in guest experiences.
- Train and mentor staff on service excellence and hospitality best practices.
- Handle guest complaints and concerns promptly and professionally, striving for resolution and satisfaction.
- Analyze guest data and trends to anticipate needs and preferences, enhancing future experiences.
Requirements:
- Bachelor's degree in Hospitality Management, Business, or a related field preferred.
- 3+ years of experience in a guest services or hospitality management role, preferably in a hotel setting.
- Strong leadership and team-building skills, with excellent communication and interpersonal abilities.
- Proven problem-solving skills and a guest-focused mindset.
- Proficient in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends.
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