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Guest Services Coordinator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Anantara Full time
About the Role

This is an exciting opportunity to join our team as a Guest Relations Manager, where you will play a key role in delivering exceptional guest experiences and driving operational excellence.

You will be responsible for ensuring seamless check-in and check-out processes, managing guest inquiries, and resolving complaints in a timely and professional manner.

As a member of our Guest Relations team, you will work closely with other departments to fulfill guest needs and resolve issues, promoting a culture of teamwork and excellence.

Key Responsibilities:

  • Manage guest inquiries, respond to requests, and resolve complaints in a prompt and courteous manner
  • Work closely with other departments to fulfill guest needs and resolve issues
  • Train and mentor guest relations staff to maintain high service standards

Requirements

To succeed in this role, you will need:

  • A college diploma in hotel management or a related field
  • Previous experience in Front Office or Guest Services
  • Experience with Front Office Systems
  • Good English skills, both written and spoken; Russian is a plus