Customer Service Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time
About the Role

As a key member of our team, you will play a vital role in delivering exceptional guest experiences and executing the Service Promise to our valued customers.

Main Responsibilities:
  • Oversee daily operations of the Concierge department.
  • Lead, coach, guide, and direct the efforts of the team of Concierge Agents.
  • Approve and adjust schedules as required based on business volume forecasts.
  • Provide feedback, seize training and coaching opportunities with colleagues.
  • Support training initiatives and provide a training role as required.
  • Ensure team members are knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city.
  • Act as an ambassador of the hotel and provide assistance to various requests.

Requirements:

  • Prior supervisory experience in a customer service industry.
  • Excellent written and verbal communication, interpersonal, and leadership skills.
  • Highly organized, results-oriented, with flexibility to work under pressure.
  • Strong problem-solving abilities and fluency in English.


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