Customer Service Manager
5 days ago
As a key member of our team, you will play a vital role in delivering exceptional guest experiences and executing the Service Promise to our valued customers.
Main Responsibilities:- Oversee daily operations of the Concierge department.
- Lead, coach, guide, and direct the efforts of the team of Concierge Agents.
- Approve and adjust schedules as required based on business volume forecasts.
- Provide feedback, seize training and coaching opportunities with colleagues.
- Support training initiatives and provide a training role as required.
- Ensure team members are knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city.
- Act as an ambassador of the hotel and provide assistance to various requests.
Requirements:
- Prior supervisory experience in a customer service industry.
- Excellent written and verbal communication, interpersonal, and leadership skills.
- Highly organized, results-oriented, with flexibility to work under pressure.
- Strong problem-solving abilities and fluency in English.
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