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Customer Service Lead

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar International SOS Al-Rushaid Co Ltd Full time
Job description

Job Description Overview*** This position is contingent upon contract award ***SOS International LLC (SOSi) is seeking a Service Center Lead to manage service order support for a facility O&M contract in Doha, Qatar.Essential Job Duties
• Manage facility maintenance records and service orders for the contract.
• Supervise supporting staff.
• Ensure timely processing, prioritization, tasking, and close out of O&M service orders.
• Manage preventive maintenance and service scheduling and tasking.
• Supervise technical library with OEM references, historical documentation, warranty records, etc.
• Prepare reports.Minimum Requirements
• Associates degree. High school diploma and 10 years of experience may be substituted.
• 7 years of experience providing O&M services with 2 years of experience supporting a U.S. Government customer overseas.
• 3 years of supervisory experience.
• 2 years of service order management.
• Maximo asset management experience.
• Proficient written and verbal communicator.
• Proficient in Microsoft Office suite of applications.Work Environment
• Living and working conditions at the assignment location could be remote and uncomfortable.
• Long hours, exposure to weather and hazardous conditions.
• Personnel should be aware of moving on short notice and under adverse conditions.