Customer Delight Supervisor
3 days ago
About Us:
Minor International is a leading hospitality company that offers genuine experiences and heartfelt hospitality in exciting destinations. Our team is passionate about delivering exceptional service and creating unforgettable memories for our guests.
We are seeking a highly skilled Guest Relations Supervisor to join our team. The successful candidate will oversee the guest relations team to ensure all guests have an outstanding stay.
Responsibilities:
- Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.
- Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
- Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
Requirements:
- Certificate in Hospitality Management or related field preferred.
- Minimum of 2-3 years' experience in guest relations or front office roles within the hospitality industry.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong leadership abilities with experience in training and supervising a team.
- Proficiency in Front Office Software
- Detail-oriented and able to multitask in a fast-paced environment.
- Ability to work flexible hours, including weekends and holidays.
- Proficient in English, both written and spoken
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