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Customer Delight Specialist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

Job Description

We are seeking a highly motivated and service-oriented individual to join our team as a Guest Experience Expert. In this role, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.

You will be the face of our hotel, interacting with guests to understand their needs and preferences, and using this insight to tailor their experience. Your expertise will ensure that every guest feels welcome, valued, and cared for throughout their stay.

Main Responsibilities:

  • Build relationships with guests, understanding their needs and preferences to create customized experiences.
  • Process operational needs, ensuring the efficient completion of tasks and smooth running of hotel operations.
  • Share local insights, recommending local attractions and services to enhance guests' stays.
  • Collaborate with colleagues, working together to achieve team goals and provide excellent support to guests.

Essential Qualifications:

  1. High school diploma or equivalent, demonstrating academic achievement and potential for growth.
  2. No prior work experience needed, but enthusiasm and a commitment to excellence.
  3. No supervisory experience required, as we provide comprehensive training and support.
  4. No specific licenses or certifications necessary, though any relevant qualifications would be beneficial.

Marriott International values diversity and promotes equal opportunities for all.